Here's a new one! So I have a friend who had asked for some 1600 Microsoft Points cards for her birthday back in September. One of her friends purchase three of them in August, forgot to give them to her for her birthday so instead gave them as a Christmas gift. So a couple days ago my friend goes to enter the codes into her 360. Two of the cards work fine, but the third keeps giving an error. After multiple tries she decided to call Microsoft Support. After waiting on hold for a fair amount of time she gets to a live person who promptly tells her that she doesn't know what a MS Point Card is and will have to transfer her. Haha. Much more holding ensues before another human being gets on the phone, speaking to her in a thick accent that she can barely understand. He also continually refers to her as her gamertag name and not her real name. Haha. Finally after much jumping through hoops she is told that the store did not scan the card correctly when it was purchased and she has to do the following. 1) take the card back to the store it was purchased from along with the receipt that proves she purchased it there. 2) store has to re-scan the card to activate. 3) store has to provide a NEW receipt showing said activation took place. 4) with new receipt and properly scanned card in hand, she must call MS customer support again to get the card unlocked in the system so that the points can be applied (apparently that code is locked out now that she tried entering it without it having been properly activated). Obviously there is no way any of this is going to happen. The cards were a gift purchased five months ago, and no receipt was kept. Even then, my friend would have to mail the card back to her friend to take it back to THAT store to get the new receipt. Needless to say, she's not a happy camper as she has to toss a $20 gift into the trash. Does it really need to be this complicated?